Support & Client Relations – Modern Retail Blog

Tips for Online Business Success

As a store owner you ask yourself a multitude of very important questions all the time and most of them deal with increasing sales and growing revenue. When I talk with store owners, I like to ask about...

modernblogApril 12, 2013E-Commerce, Marketing, Support & Client RelationsJames Mccarthy, Tips for Success

The Power of Saying I’m Sorry

I’ve noticed a very interesting trend over the last year; executives are realizing the power of saying I’m sorry. The CEO's of both Netflix and...

modernblogDecember 28, 2012Support & Client RelationsApple, Instagram, Netflix, Todd Myers

E-Commerce First Hire

You've got your website up and running, now who is going to update content and maintain it. It can be nerve racking for retailers to figure out who they should hire as the first person to help them run their e-commerce...

modernblogDecember 7, 2012E-Commerce, Marketing, Photography, Social E-Commerce, Support & Client RelationsCustomer Service, Hiring, Merchandising, Order Fulfillment, Photography, Social Media, Todd Myers, Web Developer

Protecting Your Online Reputation

In the not-too-distant past, dare I say the 1990's, the reputation of your retail business was driven mostly by word-of-mouth with real customers talking to their real friends about...

modernblogNovember 9, 2012Marketing, Social E-Commerce, Support & Client RelationsCitysearch, Google, Julia Knier, Online Reputation, Yelp

Website Usability: Don’t Try to Make Every Customer Happy

When it comes to designing websites, I often work with retailers who come to the table wanting every feature possible and all the bells and whistles they can imagine! While it may sound ideal, think again. I believe...

modernblogNovember 2, 2012E-Commerce, Marketing, Support & Client Relations, Website DesignCustomer Satisfaction, Design, Todd Myers, Website Design Tips, Website Features, Websites

Dead End. . . ? Not so fast.

Dead End! I love those spooky little words! Much has been written using them over the years. Those words have been used in novels, movies, poems, signs, etc. In your mind, it’s usually raining and dark and...

modernblogOctober 31, 2012Just for fun, Support & Client Relations, Website DesignJames Mccarthy

The Rise of Intolerance, Deal with It or Die

Is it just me or has the world become a lot less tolerant with technology? Don’t get me wrong I think technology has been overly complex for years. Simple tasks like...

modernblogOctober 3, 2012Support & Client Relations, TechnologyApple, Customers, Google, Services, Todd Myers

Zendesk: Love Your Help Desk

There is nothing sexy or romantic about help desk software but I’m in love with Zendesk. As the person responsible for support I need to stay on top of what’s going...

modernblogSeptember 28, 2012Support & Client Relations, TechnologyHelp Desk, Scot Miur, Support, Zendesk